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Bo Tree Pty Ltd T/A Bo Tree Counselling

ABN: 61 666 281 394
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Booking & Cancellation Policy

 

Bo Tree Counselling reserves your appointment time exclusively for you, and our practitioners commence preparation for your session upon confirmation of your booking. As a commitment to providing personalised care, we ask that you review and adhere to our booking and cancellation policy.

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  • Appointments & Cancellation Policy

We understand that life's circumstances can necessitate changes to your schedule. To best accommodate both our clients and practitioners, we require a minimum of two full business days' notice for any cancellation or rescheduling of appointments. This allows us to efficiently manage our schedule and offer the available time to others seeking support.

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Should you need to cancel or reschedule within the two-day window, the full session fee will be incurred. While we recognise that unforeseen events can occur, this policy enables us to maintain the quality and consistency of our services for all clients.

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  • Confidentiality

All information disclosed in counselling is strictly confidential unless the following situations arise. These situations are unusual in our practice. If these situations occur, we will make every effort to discuss it with you before taking any action:

- If there is a significant and immediate risk of harm to yourself or someone else, we may be required to disclose information to another party to keep you and/or another person safe.

- If information is subpoenaed by a court of law, we will be required to disclose the specific information required by the court.

- If you give us permission to disclose information to a third party (i.e. GP, psychiatrist, other health professionals, family members).

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  • No Secrets Policy

No Secrets Policy is a policy in Couples or Family Counselling where your information shared in individual sessions may be used to benefit everyone involved. 

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  • Record Keeping

Recording personal information and taking notes enables us to maintain an informed, best- practice approach to counselling. Your information will be protected in two ways; in a file that will be only accessible to Bo Tree Counselling and in the HALAXY medical platform with all records stored securely for 7 years, in line with ethical and legal standards. After this time, the information will be destroyed in a confidential manner. At any time, you are legally entitled to have access to your personal information kept on file. Please email us if you would like to obtain this information.

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  • Billing and Payments

- Adults Counselling session: In-clinic $180 | Telehealth $180

- Relationship/Couples/Family Counselling (1st session/80min session): In-clinic $280 | Telehealth $280

- Relationship/Couples/Family Counselling (2 people returning sessions 50min): In-clinic $220| Telehealth $220

- Relationship/Couples/Family Counselling (1 person returning sessions 50min): In-clinic $180| Telehealth $180

- NDIS Counselling session:  In-clinic $156.16 | Telehealth $156.16

 

*All prices are including GST


Appointments with Bo Tree Counselling are not covered under a mental health treatment plan. We can communicate with your GP regarding your treatment but you don't receive a rebate.

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To secure your booking, we require valid credit or debit card details for all appointments, irrespective of whether your session is covered by a third-party organisation. In cases where external funding is applicable, we will process the invoice accordingly using the details you provide.

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Your payment information will be securely stored for future sessions, and the session fee will be automatically processed at the point of scheduling your appointment. You will receive an email invoice for your records following each payment. This streamlined approach ensures a convenient and secure payment experience.

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  • Medicare Rebates

Bo Tree Counselling does not accept bulk billing as we are a private billing practice. Furthermore, counsellors are not covered under Medicare in Australia. Our clients can contact us directly and self-refer for any counselling services we offer.

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  • Client Rights

We pride ourselves on inclusive, transparent services and want you to feel comfortable understanding and applying your rights as a client:
- You have the right to be treated with respect, without discrimination and to actively participate in therapeutic decisions.
- You may choose to continue or withdraw from counselling at any time; however, we encourage you to discuss this with us first to provide closure for the therapeutic relationship
- You may pursue a complaint regarding the provision of services, confident in knowing that we will respond with care to resolving the issue. If necessary, any unresolved complaint can be referred to the Health Complaints Commissioner (HCC).

 

  • Counsellor Competency

Our Principal Counsellor, Dee has completed her postgraduate studies in counselling and is a registered counsellors with the Australian Counselling Association (ACA number 21807). She engages in regular supervision and is passionate about strengthening her skills and training with ongoing professional development to deliver the highest level of care. Please check more information at 'About Us' page.

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  • Commitment to Therapeutic Progress

Our cancellation policy is designed to foster a commitment to your therapeutic journey, which is crucial for achieving meaningful and lasting results. By respecting this policy, you demonstrate consideration for your practitioner's time and expertise, while also contributing to the accessibility and effectiveness of our services for the entire client community.

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We appreciate your understanding and cooperation. Should you have any questions or require further information, please do not hesitate to contact us. We are here to support you on your path towards wellbeing.

 

Contact Details

Phone: 0493 522 614

Email: hello@botreecounselling.com.au 

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V2.3 - 01/07/2024

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